Deposits & Withdrawals
Two ways in and out: crypto, which arrives in minutes, or a bank wire in USD or EUR, which takes one to three business days. Neither costs anything on our side. Below is what each involves, how long it takes, and the handful of things that hold a payment up — so if yours is slower than you expected, you can see why without having to ask.
Bank wire
Paying in
- Sign in and open Deposit. Our bank details are there rather than in an email — a broker’s bank details are the most impersonated thing in this industry, so we show them only behind your login.
- Send the transfer from an account in your own name, quoting the reference shown. A third-party payment cannot be credited and has to go back.
- Tell us it is coming and attach the receipt. That is what lets us match your payment on arrival instead of waiting for the bank to identify it.
- We credit your wallet and notify you. From there you move funds to a trading account whenever you want.
Taking money out
- Request it in the portal. The amount is reserved from your wallet immediately, before anyone reviews it, so the same balance cannot be spent twice while the request is open.
- We check it and send it to the account you deposited from. Funds return by the route they arrived by — an anti-money-laundering rule, not one we can bend.
- If it is declined, the reserved amount goes straight back to your wallet. Money is never left in between.
Crypto
Crypto differs from a wire in one way that matters: a transfer sent to the wrong address, or over the wrong network, cannot be reversed by anyone — including us. Everything below exists because of that.
Paying in — instant
This is the fast way in. A bank wire takes one to three business days to reach us; a crypto transfer arrives in minutes, at any hour, on any day. If you want to fund an account and trade the same afternoon, this is how.
Your deposit address is issued to you specifically and shown in the portal with the network it belongs to stated beside it. Send only that coin, only on that network. Funds are credited to your wallet as soon as the transfer is confirmed on-chain.
Taking money out
Crypto withdrawals go only to an address you have registered and we have approved. Registering one means giving us the address, confirming it is yours, and attaching a screenshot of it inside your own wallet or exchange account with your name or account email visible. We review it and tell you either way.
It is a nuisance the first time, and it is deliberate. The two ways clients lose crypto are mistyping an address and being talked into sending to someone else’s. Checking the address once, in advance, calmly, prevents both. After that, withdrawals to it are routine.
What holds a payment up
Verification is not finished. We cannot move money for an unverified account. Most are verified the same day.
A document has been requested. Compliance may ask for proof of source of funds or similar. While that request is open, withdrawals are held; the hold lifts by itself when the document is accepted, and the reason is visible in your portal rather than something you have to ask about.
The payment reference is missing. An unreferenced wire has to be identified by hand and sometimes queried with the bank. Attaching the receipt in the portal avoids this entirely.
The name does not match. Payments from an account in someone else’s name are returned. There is no way around it and no discretion in it.
Common questions
- How long does a withdrawal actually take?
- One to three business days for a bank wire once it is approved. The clock starts at approval, not at your request — and a request made at the weekend waits for the next working day. Crypto is faster at both ends: once approved, the transfer goes to your whitelisted address and moves at the speed of the network.
- Can I withdraw to a different account from the one I deposited from?
- No. Funds go back the way they came, to an account in your own name. That is an anti-money-laundering requirement rather than a preference of ours, and it is not something support can waive.
- Why is my withdrawal on hold?
- Usually an open document request — proof of source of funds, for example. While one is outstanding, withdrawals are held. You can see the reason in your portal, and the hold lifts by itself the moment the document is accepted.
- Do you charge for deposits or withdrawals?
- Nothing for either. Your own bank, or the blockchain network in the case of crypto, may charge you separately — that is outside our control and does not come to us.
- My deposit has not appeared. What now?
- Bank wires take one to three business days to reach us, and a missing payment reference is the most common cause of any delay beyond that. Notify the deposit in your portal with the receipt attached — that is what lets us match a payment to your account without waiting for the bank to identify it.
- Is there a minimum withdrawal?
- No minimum. You can withdraw any part of your available balance — the part not currently reserved as margin against open positions.
- Are there any other fees?
- Ultimo adds no fee to a deposit or a withdrawal. Intermediary banks, blockchain networks and payment providers may charge on their side, and those charges are deducted from the amount transferred. An account with no activity for six months may be charged a maintenance fee of USD 15, as set out in the Client Agreement. Spreads, commissions and swaps are published per instrument on the contract specifications page.
Not sure about something?
Ask before you send, not after. A payment question answered in advance costs nothing; the same one asked afterwards can take days.